TERMS OF SERVICE & TRANSPORTATION AGREEMENT

Last Updated: October 9, 2026

Welcome to Eagle Ride LLC ("Eagle Ride," "we," "us," or "our"). By accessing our website, booking a vehicle, or utilizing our chauffeured transportation services, you ("Client," "Passenger," or "you") agree to be bound by the following Terms of Service. Please read them carefully before making a reservation.

1. Reservations & Booking Confirmations

• Advance Bookings: All reservations must be booked in advance via our website, email, or telephone. A reservation is only confirmed once Eagle Ride LLC issues an official booking confirmation notice.

• Accuracy: The Client is responsible for providing accurate trip details, including pickup locations, drop-off addresses, flight numbers, passenger counts, and contact information. Eagle Ride LLC is not liable for delayed or missed service resulting from incorrect information provided by the Client.

2. Rates, Payment & Billing

• Rates: Quotes include base rate, fuel surcharges, and tolls unless explicitly stated otherwise. Administrative fees, gratuity, and custom stop charges may be added as applicable.

• Payment Authorization: A valid credit card must be placed on file at the time of booking. Eagle Ride LLC reserves the right to process a credit card pre-authorization prior to service.

• Settlement: Full payment is processed upon completion of service or according to agreed B2B corporate billing arrangements.

3. Grace Period, Waiting Time & Flight Delays

• Airport Pickups: Eagle Ride LLC monitors commercial flights. We extend a 60-minute complimentary grace period from the official flight arrival time for international/domestic arrivals. After 60 minutes, standard hourly waiting fees will apply in 15-minute increments.

• Non-Airport Pickups: A 15-minute complimentary grace period is provided for non-airport pickups (hotels, residences, offices). Waiting time charges begin accruing immediately after the 15-minute grace period expires at our prevailing hourly rate.

4. Cancellation & No-Show Policy

• Standard Cancellation: Reservations must be canceled at least 24 hours prior to the scheduled pickup time to receive a full refund. Cancellations made less than 24 hours prior will be charged 100% of the quoted fare.

• Special Events & Fleet Bookings: Multi-vehicle or special event reservations require a minimum 72-hour cancellation notice.

• No-Shows: If a passenger fails to appear at the designated pickup location within the allowed waiting period without contacting Eagle Ride LLC, the reservation will be deemed a "No-Show" and billed at 100% of the total trip cost, including applicable waiting time and tolls.

5. Passenger Conduct & Vehicle Damage

• Prohibited Behavior: Smoking, vaping, illegal drug use, and rowdy or unsafe conduct inside the vehicle are strictly prohibited. The chauffeur reserves the right to terminate service immediately without a refund if passenger conduct endangers the safety of the driver, the vehicle, or the public.

• Sanitation & Damage Fees: The Client assumes full financial liability for any damage to the vehicle caused by themselves or their guests. A minimum $300 sanitation/cleaning fee will be charged for excessive spills, bodily fluids, or interior damage requiring professional detailing.

6. Liability & Performance Limitations

• Uncontrollable Delays: Eagle Ride LLC is not liable for delays, missed flights, or interrupted service resulting from causes beyond our reasonable control, including but not limited to severe weather, severe traffic accidents, road closures, flight disruptions, or acts of God

• Personal Belongings: Eagle Ride LLC is not responsible for items left, lost, or damaged inside the vehicle. Any recovered items will be returned at the owner’s expense.

7. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law principles.